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Hey you, Mr. or Ms. Employee who stands behind service-counter and is supposed to show signs of friendliness and goodwill to those of us lined-up, waiting patiently to make our way through your queue – I have a question. Why don’t you step around to this side of the counter and see if you like the experience you are delivering? I’ll bet you’d expect more of you. You see, the experience you provide is likely not the same as you would expect in our shoes?
And, now for you Mr. & Ms. Consumer who stand on the other side of the counter. It’s your turn. Why don’t you take the foregone conclusion of bad service “chip” off your shoulder and see where being nice gets you? Do you really think that even Fred Rogers would say good morning to you when you are showing that smug “customer is ALWAYS right” attitude from a mile away? Don’t forget that you are dealing with another human before you try and tear them an new one. Start with a smile (even when you don’t want to) and see what happens.
Yes, nuthin’ but common sense, right? I believe it was Voltaire who said “Common sense is not so common”.
Ok, I’m on a bit of rant. Sorry for taking it out on you. Can you tell I had a visit to a Federal Government of Canada office today?

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