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Great speech from Seth Godin at GEL a few years back on the topic of things that are broken. Whether on purpose or by accident or oversight, we all encounter such broken things in our daily lives. Unfortunately, Seth is just scratching the surface of what is out there.
Enjoy the video and don’t forget to ask yourself if you have been guilty of producing something inherently broken. We probably all have to some degree.

Seth Godin at Gel 2006 from Gel Conference on Vimeo.